Support

Real answers from the person who built it.

Email support@novvot.com and include the app name, your device and app version (in Settings › About in the app). We usually reply within 2 business days.

Shiftgram

More about the game on the Shiftgram page. Policies: Shiftgram Privacy Policy and Shiftgram Terms of Use.

How do I play?

Slide whole rows and columns so the filled tiles match the number clues along each edge. Rows and columns wrap around, so a tile pushed off one side comes back on the other. When every clue is satisfied, the picture is revealed.

I'm stuck on a level.

Every level has exactly one solution. Start with rows whose clue fills the whole line or is empty, then use hints if you need them. You can always restart a level for free.

My purchase didn't arrive.

On iPhone, open the Shop and tap "Restore purchases". On Android, purchases come back by themselves when the game starts. If that doesn't work, email us with the date of the purchase and we'll sort it out.

Will I lose my progress on a new phone?

Your game is saved on your phone. To move it, sign in with Apple or Google in Settings > Backup and account on your old phone, then sign in with the same account on the new one. Without signing in, progress and purchased coins can't be moved. Remove ads can always be restored from the store.

How do I delete my account or League data?

If you signed in, deleting your account removes it (see below). If you didn't, open Settings and tap "Reset league profile" before you uninstall. You can also email support@novvot.com. See the Shiftgram privacy policy for details.

Delete your Shiftgram account

In the game, go to Settings > Backup and account > Delete account. If you no longer have the game, email support@novvot.com with the subject "Delete my Shiftgram account". See the delete account page for full steps and what gets deleted.